Concierge Technical Director (remote option but local preferred)

Unchained Capital

Austin, TX, USA Remote

Full time

Oct 27

Unchained Capital is looking for a Technical Director for our Concierge team to help onboard vault clients on to our custody platform. This person will be responsible for leading concierge onboarding sessions, which guide clients through configuring hardware wallets and private keys (many for the first time), educating about multisig and collaborative custody with Unchained Capital and ultimately building multisignature vaults. We also expect the Technical Director on our Concierge team to help support existing clients, whether it is troubleshooting hardware wallet, software wallet, operating system, and browser compatibility issues, performing external recoveries with clients using Caravan, our open source multisignature tool, and assisting with advanced bitcoin and seed workflows. The right person for this role loves bitcoin and is highly technical but can also relate to, and enjoys helping, less technical and often beginner users. 

*Cover letter recommended but not required

WHAT YOU’LL DO

  • Lead Concierge onboarding sessions with clients 
  • Assist with concierge technical support - Device troubleshooting, external recoveries, advanced bitcoin workflows such as walking clients through sweeping private keys and recovering seeds, upgrading and downgrading device firmware
  • Stay up-to-date with hardware wallet firmware recommendations 
  • Stay up-to-date with bitcoin software wallets - mobile and desktop, and be able to speak to trade-offs

WHAT WE WANT TO SEE 

  • A deep understanding of the economic implications of bitcoin
  • At least 3 years of using hardware wallets to manage bitcoin private keys 
  • Enjoys troubleshooting with clients and comfortable tinkering with bitcoin products
  • Can explain what an Xpub is for someone who has never used private keys 
  • Runs a full bitcoin node and stays up-to-date with technical features of bitcoin
  • Ideally an Unchained Capital client that understands why collaborative custody with Unchained Capital will be the standard in bitcoin custody moving forward.
  • Remote is possible but there is a preference for local candidates.

THE PERKS

In addition to competitive pay, Unchained offers best-in-class benefits including:

  • Bonus plan, 401k, and stock options
  • Medical, dental, and vision coverage
  • Unlimited PTO
  • Training & development opportunities
  • Flexible work arrangements

Not to mention, you’ll be working alongside the most talented, passionate, and hard-working people in our industry!

Unchained Capital, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment and do not discriminate based on race, gender, color, religion, age, or any other basis protected by law.

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Unchained Capital

The first Bitcoin native financial services company offering collaborative multisig vaults, loans, and buy bitcoin OTC. Not your keys, not your coins.

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