Senior Customer Support Specialist
CoinCorner is looking for an experienced Customer Support Specialist to join our expanding team and become a driving force in developing our long-term customer support vision. You’ll be a highly organised and detail-oriented self-starter with the desire to make an immediate impact. Confidence in tackling the unexpected is a must, as well as the enthusiasm to make a real impact in an exciting and growing Bitcoin company.
- Taking care of customers across different channels, including email, live chat, social media, phone, and in person.
- Working continuously with our development, compliance and sales teams to improve our customer-centric products (UX issues, bug reports).
- UX writing and copywriting: website and apps wording, error messages, FAQs, Help Centre knowledge base, and blog posts.
- 3+ years of experience working in a customer support role.
- Personal interest in Bitcoin and cryptocurrency, or a willingness to really dig in and learn about this rapidly growing industry.
- Extreme intellectual curiosity is essential; we’re not looking for a seat-filler, but a real high-impact person with a strong vocation for helping others.
- Ability to work in a fast-paced and dynamic environment.
- Excellent verbal and written communication which is engaging and articulate.
- Ability to overcome customer objections and drive a positive resolution.
- Computer skills; navigating our in-house software during live chat sessions or phone calls.
- Outgoing positive nature and a team player.
Why Join Us?
- Do something meaningful; be part of the future of financial technology.
- Enjoy our attractive compensation package working in a cutting-edge field.
- Own a part of the company through participation in our employee share incentive scheme.
- Take your career to the moon - the opportunities for personal growth are endless if you have the right drive!.
- Opportunity to work and learn alongside a talented team, developing brand new products and more from scratch to meet changing market demands.
- Casual work dress code.
- Competitive salary.
- Benefit from a rewarding Staff Incentive Share Scheme.
- Support with training and personal development opportunities.
- Annual bonus.
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CoinCorner makes it quick and easy to buy, sell and store Bitcoin.