Senior Customer Support Specialist

CoinCorner

Douglas, Isle of Man

Full time

Nov 19

CoinCorner is looking for an experienced Customer Support Specialist to join our expanding team and become a driving force in developing our long-term customer support vision. You’ll be a highly organised and detail-oriented self-starter with the desire to make an immediate impact. Confidence in tackling the unexpected is a must, as well as the enthusiasm to make a real impact in an exciting and growing Bitcoin company.

Your Role

  • Taking care of customers across different channels, including email, live chat, social media, phone, and in person.
  • Working continuously with our development, compliance and sales teams to improve our customer-centric products (UX issues, bug reports).
  • UX writing and copywriting: website and apps wording, error messages, FAQs, Help Centre knowledge base, and blog posts.

Your Skills

  • 3+ years of experience working in a customer support role.
  • Personal interest in Bitcoin and cryptocurrency, or a willingness to really dig in and learn about this rapidly growing industry.
  • Extreme intellectual curiosity is essential; we’re not looking for a seat-filler, but a real high-impact person with a strong vocation for helping others.
  • Ability to work in a fast-paced and dynamic environment.
  • Excellent verbal and written communication which is engaging and articulate.
  • Ability to overcome customer objections and drive a positive resolution.
  • Computer skills; navigating our in-house software during live chat sessions or phone calls.
  • Outgoing positive nature and a team player.

Why Join Us?

  • Do something meaningful; be part of the future of financial technology.
  • Enjoy our attractive compensation package working in a cutting-edge field.
  • Own a part of the company through participation in our employee share incentive scheme.
  • Take your career to the moon - the opportunities for personal growth are endless if you have the right drive!.
  • Opportunity to work and learn alongside a talented team, developing brand new products and more from scratch to meet changing market demands.
  • Casual work dress code.

Benefits

  • Competitive salary.
  • Benefit from a rewarding Staff Incentive Share Scheme.
  • Support with training and personal development opportunities.
  • Annual bonus.


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CoinCorner

CoinCorner makes it quick and easy to buy, sell and store Bitcoin.

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