Loan Operations Specialist
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Unchained is growing fast and looking to add a detail-oriented Operations Specialist to our Operations team. Are you a process-oriented executor who follows through with a commitment to excellence? Do you pride yourself on prioritizing tasks and balancing competing priorities in a fast-paced environment? Do you want to join a team that is building the next generation of bitcoin products? Amazing, then you’re just the person we’re looking for!
The Operations Specialist position at Unchained Capital offers the unique opportunity to provide world-class support to our clients, while playing an integral role in daily loan operations. You will be on the front lines of our operations, interfacing with sophisticated bitcoiners to explain our secure, cutting-edge suite of products, including our signature loan product. If you are passionate about bitcoin, knowledgeable about finance, and want to be part of a team of brilliant, hard-working, thoughtful, and nice people, we want to hear from you.
- Set loan terms in compliance with state regulatory guidelines
- Own the post-origination loan process, including following up with clients on loan servicing items, bill pay, margin calls, and account updates
- Diligence and approve new client profiles, complying with our Know Your Customer and Anti-Money Laundering policies
- Manage loan closing process from payoff to collateral return
- Follow internal processes with precision and document process changes
- As needed, interface with clients to answer questions about our loans
- Knowledge and passion for bitcoin
- Excellent communication and customer service skills
- Impeccable attention to detail
- Familiarity with financial terms and concepts
- 1-3 years of experience in client-facing role
- Austin-based (open to relocation)
- Bachelor’s Degree
NICE TO HAVES
- Experience with Zendesk
- Loan origination and servicing experience
When applying, please send your resume and cover letter.
Your application has been successfully submitted.
Securing Your Future. Bitcoin Native Financial Services.